About This Role
This field service technician role involves diagnosing and repairing engines at customer sites, ensuring prompt and efficient attention to their needs. The position is based out of the Lae branch and requires a qualified mechanic capable of working unsupervised.
Responsibilities
- Engage customers in a courteous and professional manner, anticipating and ensuring prompt and efficient attention to their needs
- Apply the use of specialized tools and follow documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools
- Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field
- Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor
- Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
- Identify additional service opportunities with customer
- Complete training in line with skill and business requirements
- Maintain service vehicle and tools for cleanliness and proper operation
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to site management and to their supervisor
Requirements
- Must hold Heavy Vehicle Qualification - Plant Mechanic, Fitter, Heavy Diesel to be considered
- Must be a qualified mechanic and be able to work unsupervised
- Must hold a locally valid driving permit
Benefits
- Participation in an annual variable compensation (bonus) program
- Salary continuance insurance
- Discounts with select private health insurance, PC software/hardware and a range of vehicles
- Annual remuneration reviews
- Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
Important Details
- Schedule: 40 hours per week
- On call roster when required
- Able to work long hours including overtime when required
- Travel: Up to 50% domestic travel as required
About the Company
Cummins Inc. is the organization for this role.
