About This Role
This role is responsible for ensuring the successful day-to-day operation of all Entertainment venues, shows, and events at Universal Kids Resort. It provides technical skills to maintain show quality and a positive Guest experience, partnering with the Entertainment team to communicate any show or safety issues. The technician conducts daily venue startups and assessments, operates technical components, and performs routine maintenance on various systems.
Responsibilities
- Operate technical components within the assigned venue or event, including lighting, audio, show controls, and special effects in a live show situation
- Ensure the successful operation of live performances and/or technical presentations, including completion of pre/post show presets and resets
- Carefully execute show elements/cues to preserve show quality
- Maintain proper show timing and levels as directed by show direction and venue training
- Conduct daily startup, checks, and shutdown for Entertainment venues to ensure technical entertainment show systems and elements are ready for daily operation
- Ensure readiness supported by Operations teams, including prepping equipment and show elements and running shows as needed
- Facilitate communication and coordination with the Lead Technician and/or management as necessary
- Convey resource requirements and work plans to maintain effective communication between technicians, Tech Leads, and other management personnel
- Effectively and timely communicate pertinent information, both written and verbal, pertaining to the technical operation of the assigned entertainment venue/event to Leads, management, internal partners, and Team Members of the venue/event
- Ensure proper completion of all technical documentation, including daily checklists, pertinent information, and other related documentation
- Assist with the appropriate maintenance and inventory of venue equipment/supplies as assigned for proper operation, organization, and cleanliness
- Assist in the assembly of gear and routinely check equipment for safe use
- Notify leadership of any materials needed and any repairs needed beyond basic maintenance of the venue/show
- Perform daily, weekly, monthly, semi-annual, and annual inspections, testing, and preventative maintenance on technical entertainment systems and elements according to checklists for each milestone
- Strictly adhere to all policies and procedures, as defined by the Entertainment Department, governing the safe operation of all technical equipment and special effects products within the assigned venue or event
- Accurately and timely record maintenance and any related activities in the requisite systems/platforms
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
