Technician

About This Role

This technician role involves conducting basic vehicle diagnostics and performing routine vehicle repair and maintenance services. It requires delivering exceptional 5-star service to guests through effective communication and consistently meeting expectations for time and quality. The position is paid through a flat-rate, performance-based system, rewarding skill and efficiency.

Responsibilities

• Perform basic vehicle diagnostics to properly identify required repairs
• Consistently complete Monro’s Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs
• Audit courtesy inspections performed by the General Service Technicians
• Assist in inventory management, including pulling tires and parts, unloading, and stocking inventory
• Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and guest readiness
• Consistently perform service(s) in accordance with Monro’s safety standards, including wheel torque, oil safety, and compliance procedures
• Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing dedicated test drive routes, while maintaining all local traffic and safety laws
• Understand and adhere to company policies and procedures, Governmental standards, including environmental codes and ANSI/OSHA standards
• Consistently use all required safety standards set forth in training and policies and procedures
• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules
• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines, including lifts, welders, brake lathes, etc.
• Perform other duties as assigned and required

Requirements

• High School Diploma or equivalent
• Automotive training, including basic car maintenance and repair, or an equivalent combination of education and experience
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)
• Required to own a basic set of tools or participate in Monro’s tool purchase program

Nice to have:

• ASE certification and State Inspection license (where applicable)

Benefits

• Performance-based incentives
• Paid vacation and holidays for full-time teammates
• Reimbursement for ASE Certifications
• 401k eligibility immediately upon hire
• Direct Deposit
• Employee Discounts