About This Role
This role is for an experienced Technical Writer to join a technology environment in Brussels. The successful candidate will be responsible for creating, improving, and maintaining clear technical and operational documentation, working closely with IT and business stakeholders. The role requires strong knowledge of ITIL v4 and the ability to translate complex technical information into structured, user-friendly documentation.
Responsibilities
- Create and maintain high-quality technical and operational documentation
- Document IT services, processes, procedures, and workflows
- Develop documentation aligned with ITIL v4 practices
- Work closely with technical teams, service managers, and other stakeholders to gather information
- Translate complex technical concepts into clear documentation for technical and non-technical audiences
- Review existing documentation and identify areas for improvement
- Maintain consistency, accuracy, and appropriate version control across documentation
- Produce materials such as process guides, operational procedures, knowledge articles, user guides, and technical manuals
- Support continuous improvement of internal documentation standards
Requirements
- Previous experience as a Technical Writer within an IT or technology environment
- Strong knowledge and practical understanding of ITIL v4
- Excellent written and verbal French
- Strong ability to understand and document technical processes
- Experience working with IT operations, service management, or infrastructure teams
- Excellent attention to detail and ability to structure complex information clearly
- Strong stakeholder management and communication skills
- Comfortable working within a hybrid environment
Nice to have:
- ITIL 4 Foundation certification
- Experience within a large enterprise, consultancy, or public-sector environment
- Experience documenting ITSM processes, including incident, problem, change, and service management
- Knowledge of tools such as ServiceNow, Jira, or Confluence
