About This Role
This role involves developing, reviewing, and maintaining critical technology documentation, including policies, procedures, and governance documents, within a regulated financial services environment. It suits a technical writer with a strong background in banking or similar regulated sectors, focusing on translating complex requirements into clear, controlled documentation.
Responsibilities
- Develop, review, and maintain Technology policies, procedures, SOPs, governance documents, and operational standards
- Translate business, governance, compliance, and regulatory requirements into clear, practical, and controlled documentation
- Support policy and SOP inventory reviews, document rationalization, ownership validation, and version-control activities
- Draft and maintain governance frameworks, attestation processes, learning and awareness materials, compliance-monitoring procedures, and supporting artefacts
- Work closely with Technology, IT GRC, Risk, Compliance, Audit, and business stakeholders to capture requirements and document approved processes
- Manage document review, approval, publication, and change-control cycles
- Maintain controlled document repositories, evidence registers, document inventories, and revision histories
- Ensure documentation remains consistent, aligned to approved standards, and suitable for audit and regulatory review
Requirements
- Minimum 7 years in technical or policy writing, of which at least 3 years in banking or other regulated financial services
- Proven experience in policy, procedure, SOP, governance, or technical documentation within banking or another regulated environment
- Strong technical and business writing skills with the ability to simplify complex governance, compliance, and operational concepts
- Experience developing policies, procedures, standards, operating manuals, governance frameworks, and process documentation
- Understanding of document governance, version control, review, approval, and publication processes
- Familiarity with governance, compliance, audit, risk, and control-management practices
- Strong stakeholder-interviewing and information-gathering skills
- High attention to detail, quality assurance, consistency, and traceability
- Strong documentation-management and evidence-management capabilities
- Experience working with JIRA, Confluence, SharePoint, and document repositories
Nice to have:
- Technical writing or documentation certification
- ITIL 4 Foundation
Important Details
- Key Deliverables: Technology policy, procedure, and SOP documentation; Governance frameworks, standards, and supporting artefacts; Attestation, awareness, and compliance-monitoring documentation; Policy and SOP inventory, ownership records, and document registers; Controlled templates, process documentation, and working instructions; Document repository structure, index, version history, and change log; Audit and regulatory evidence documentation; Review-ready and approval-ready controlled documents
