About This Role
This role is for a detail-oriented and highly organized Technical Writer responsible for creating clear, concise, and user-friendly documentation for products and services. You will work closely with engineers, product managers, and customer support teams to gather technical information and translate it into accessible content for various audiences.
Responsibilities
- Research, write, and edit high-quality technical documentation including user manuals, API documentation, installation guides, standard operating procedures (SOPs), release notes, and knowledge base articles
- Collaborate with subject matter experts to gather technical information
- Organize and maintain internal documentation libraries
- Review and edit content created by other teams for clarity, consistency, and accuracy
- Ensure all documentation adheres to the company’s style guide and industry standards
- Participate in product meetings and demos to stay current with product features and updates
- Manage documentation projects from concept through publication
- Recommend improvements to existing documentation processes and tools
Requirements
- Bachelor’s degree in Computer Science or a related field
- Proven experience in technical writing, preferably within a software/IT environment, with at least 2 years of hands-on experience
- Exceptional written and verbal communication skills
- Strong attention to detail and accuracy
- Ability to explain complex concepts in simple, clear, and concise language
- Familiarity with software development concepts, APIs, and versioning
- Basic knowledge of programming languages (e.g., Python, JavaScript, C#) for API documentation
- Diploma/Advanced Diploma (Preferred)
Nice to have:
- 1 year of JavaScript experience
- 1 year of C# experience
- 1 year of Technical Writer experience
- 1 year of Python experience
Benefits
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Important Details
- Working Hours: Monday to Friday, 8:30 AM – 5:30 PM
About the Company
We are seeking a Technical Writer to join our team.