About This Role
This technical writing role involves producing clear, accurate, and user-friendly documentation for both internal operations and end-user understanding. The position bridges the gap between complex technical concepts and accessible written content across various formats and platforms. It suits a candidate with strong research capabilities, excellent written communication skills, and the ability to collaborate effectively with subject matter experts, developers, and stakeholders.
Responsibilities
- Research, develop, and maintain a broad range of technical documentation including user manuals, handbooks, training materials, standard operating procedures, and multimedia content
- Translate complex technical information into clear, concise, and accurate content tailored to the intended audience, whether end users, internal teams, or stakeholders
- Collaborate closely with engineers, developers, product managers, and subject matter experts to gather information and verify technical accuracy across all documentation
- Plan, organise, and manage documentation projects from initial brief through to final publication, ensuring deadlines and quality standards are consistently met
- Review and edit existing documentation to identify gaps, inconsistencies, or outdated content, and update materials to reflect product or process changes
- Develop and apply style guides, templates, and documentation standards to ensure consistency in tone, format, and terminology across all written outputs
- Produce content for digital and print formats including online help systems, knowledge bases, e-learning modules, and technical reference guides
- Liaise with stakeholders to understand documentation requirements and translate business or technical briefs into structured, reader-focused content
- Conduct quality assurance reviews of documentation prior to release, checking for technical accuracy, readability, grammar, and adherence to brand and style guidelines
- Support the development of training materials and contribute to onboarding programmes by producing clear instructional content for new users or staff
- Manage version control and document repositories, ensuring all materials are correctly filed, versioned, and accessible to relevant teams
Requirements
- Bachelor's degree in English, Communications, Technical Writing, Information Technology, Engineering, or a related discipline
- Demonstrated experience in a technical writing role, ideally within a corporate, technology, or engineering environment
- Exceptional written and verbal communication skills with a high level of attention to detail and accuracy
- Proven ability to research, interpret, and document complex technical subjects in a clear and accessible manner
- Proficiency in documentation tools such as MadCap Flare, Confluence, Microsoft Word, or equivalent platforms
