Technical Writer

About This Role

This role involves creating, maintaining, and improving high-quality technical documentation for software products, APIs, business processes, and end-user experiences. The Technical Writer will collaborate with various teams to translate complex technical concepts into clear, user-friendly documentation, and the ideal candidate has experience in IT technical writing, software documentation, and API documentation.

Responsibilities

• Create, update, and maintain technical documentation for software applications, APIs, systems, and business processes
• Develop user guides, technical manuals, release notes, FAQs, knowledge base articles, and training materials
• Collaborate with developers, product owners, business analysts, and QA teams to gather technical information and requirements
• Produce and maintain API documentation using industry-standard documentation tools and frameworks
• Translate complex technical concepts into clear, concise, and user-friendly content
• Ensure documentation is accurate, consistent, and aligned with organizational standards and best practices
• Review and update existing documentation to reflect product enhancements and system changes
• Contribute to knowledge management initiatives and documentation governance processes
• Support Agile development teams by documenting features, enhancements, workflows, and release deliverables
• Participate in stakeholder reviews and incorporate feedback into documentation deliverables

Requirements

• Bachelor’s degree in English, Technical Communication, Journalism, Computer Science, Information Technology, Engineering, or a related field
• 3–5 years of experience in IT Technical Writing
• Experience creating technical documentation for software applications, systems, or digital platforms
• Knowledge of API documentation concepts and tools
• Familiarity with technical writing software and documentation platforms
• Strong written and verbal communication skills with exceptional attention to detail
• Ability to organize complex information into clear and structured documentation
• Strong stakeholder management and collaboration skills
• Ability to manage multiple documentation projects and deadlines simultaneously
• Willingness to work flexible schedules, including weekends, holidays, and graveyard shifts as business needs require

Nice to have:

• Experience within the US Healthcare industry
• Experience documenting SaaS, cloud-based, or enterprise software products
• Familiarity with Agile and Scrum methodologies
• Understanding of UX writing principles and user-centered content design