About This Role
This role involves creating clear, accurate, and user-friendly technical documentation for Skyvia, a no-code SaaS cloud platform. The Technical Writer will work with a technically complex B2B SaaS product, directly influencing the quality of its documentation and overall user experience. The position requires navigating a broad set of product features and technical concepts, independently validating product behavior, and turning complex information into clear and user-friendly documentation.
Responsibilities
- Create, update, and continuously improve Skyvia technical documentation, including product guides, how-to articles, and other user-facing content
- Prepare release notes and documentation for new product features and releases
- Collaborate closely with subject matter experts, Product, Development, QA, and other teams to gather and validate technical information
- Review, refactor, and improve the existing documentation structure and content
- Proofread and edit content created by internal and external authors
- Create and update UI copy for Skyvia and SkyBackup applications
- Create and maintain website content for Skyvia and SkyBackup
- Prepare content for the Partnership team, Integration Gallery, and Automation Gallery
- Create and edit video content for the Skyvia YouTube channel and marketplaces
- Participate in technical demos to understand new functionality and prepare accurate documentation
- Contribute to improving documentation standards, structure, and overall user experience
Requirements
- At least 2 years of experience creating technical documentation for software or SaaS products, including user guides, tutorials, how-to articles, release notes, API documentation, UI texts, and other product-related content
- Upper-Intermediate or higher English
- Ability to understand complex technical functionality and explain it clearly to end users
- Experience working with technical topics such as databases, APIs, integrations, and developer tools
- Understanding of DBMS, cloud storage, client-server architecture, and SDLC principles
- Basic knowledge of SQL and/or any programming language
- Hands-on experience with Markdown, Git, HTML, and CSS; familiarity with Jade or similar markup/template languages is a plus
- Familiarity with popular technical writing style guides, such as Microsoft, Google, or Apple
- Ability to process large volumes of technical information, identify key concepts, and present them in a clear and structured way
- Experience working with video editing tools such as Adobe Premiere, Sony Vegas, or similar software is a plus
- A portfolio or examples of technical documentation is an advantage
Benefits
- Flexible schedule that helps maintain a healthy work-life balance
- Work from home or office with no overtime required
- 19 working days of annual vacation granted on a pro-rata basis, increasing to 21 days after 2 years at Devart
- 15 working days of sick leave per year, 5 of which do not require medical confirmation
- Comprehensive medical insurance from a leading Ukrainian provider, including a wide range of services and special programs for family members as well as special options for those who live abroad
- Free English classes
- Online learning activities - workshops, lectures, and webinars
- Career growth through promotions and rotations
- All hardware and software needed for productive work
Important Details
- Team: Technical Writing Lead and two Technical Writers
Application Process
- Introductory interview with the recruiter
- Test task
- Technical interview
- Offer call
About the Company
We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500,000 clients from 120 countries. Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products. We are committed to enhancing our customers' experience across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals. We provide a customer-centric approach, delivering high-quality solutions and exceptional support.
