About This Role
This role is for a curious, detail-oriented writer who enjoys learning how complex products and processes work and then making that information useful to others. You will work directly with various subject-matter experts to create content that helps customers understand the company's capabilities, supports employees in their work, and strengthens the brand. The Technical Writer develops both external technical content and internal documentation, from articles and white papers to training resources and standard operating procedures.
Responsibilities
- Interview engineers, operations leaders, quality professionals, sales personnel, trainers, executives, and other subject-matter experts to capture and translate technical knowledge
- Develop technical articles, white papers, case studies, product and capability content, frequently asked questions, website content, and industry publications
- Create and maintain technical sales and customer-support materials in partnership with Marketing, Sales, and Business Development
- Translate complex technical concepts into clear, accurate, audience-appropriate content without losing the meaning behind the information
- Organize content using effective structures, terminology, examples, references, and supporting visuals that improve understanding and usability
- Support the development and maintenance of training materials, process documentation, work instructions, standard operating procedures, and other internal knowledge resources
- Work with process owners and technical personnel to understand required tasks, sequences, controls, terminology, user needs, and supporting information
- Develop documentation that helps employees find information and understand or perform assigned processes consistently
- Help capture knowledge for new, changing, or specialized processes when information is incomplete or spread across multiple sources
- Research utility-industry topics, technologies, regulations, market developments, customer challenges, and other approved subjects to support relevant content
- Review technical content for accuracy, consistency, terminology, readability, usability, and alignment with DIS-TRAN Steel brand and communication standards
- Establish and maintain approved technical content standards, terminology, templates, style guidance, and documentation practices
- Coordinate technical review and approval with the appropriate subject-matter experts before content is published or distributed
- Maintain organized source materials, references, approvals, review comments, revisions, and final documentation
- Partner with Creative Services to translate technical information into diagrams, graphics, presentations, videos, and other visual formats
- Prepare content briefs, technical explanations, labels, captions, and review feedback for visual and multimedia deliverables
