About This Role
This role involves assisting customers with device-related queries, setup and configuration, Wi-Fi and connectivity issues, and technical troubleshooting while delivering a professional customer experience. You will provide technical customer service for the Neighbor Solutions / Community Support team.
Responsibilities
- Provide prompt, accurate, and professional technical support
- Handle customer queries through inbound and outbound voice interactions
- Troubleshoot device setup, Wi-Fi, connectivity, and technical issues
- Understand customer concerns and provide appropriate solutions
- Investigate, document, resolve, and escalate issues when required
- Navigate multiple applications and research solutions efficiently
- Build strong knowledge of products, services, and device features
- Collaborate with cross-functional teams to ensure effective customer support
- Identify recurring customer issues and communicate trends to leadership
- Suggest improvements to enhance customer experience
- Advocate for customers and ensure their concerns are appropriately addressed
Requirements
- High School Graduate / Diploma / Currently pursuing College or University
- 1+ year of customer-facing or customer service experience preferred
- Strong interest in consumer technology
- Experience troubleshooting technical devices
- Basic understanding of Wi-Fi and network connectivity
- Good typing, grammar, active listening, and attention-to-detail skills
- Strong critical thinking and problem-solving abilities
- Ability to handle difficult customer interactions professionally and patiently
- Excellent verbal communication skills
- Ability to learn and adapt to new technologies quickly
- Comfortable working in a full-time rotational shift, including evenings and weekends
Important Details
- Schedule: Monday to Friday
- Application deadline: 25 September 2026
Application Process
- Attend the walk-in drive with your updated resume and relevant documents
About the Company
Sutherland is hiring Technical Customer Service (TCS) Associates for the Neighbor Solutions / Community Support team.
