Technical Trainer - Curriculum Developer

About This Role

This role is critical for building and delivering the Team Cymru Academy, a customer education program designed to maximize customer value from the company's platform and deepen adoption. The Technical Trainer will transform ad-hoc training sessions into a structured, role-based Academy with clear learning paths, hands-on labs, and measurable outcomes, owning the program end-to-end.

Responsibilities

• Design role-based learning paths for Threat Intel Analysts, SOC/IR intelligence consumers, CTI Leads, and platform specialists, spanning foundational CTI concepts through advanced analysis
• Build engaging courses across formats: instructor-led sessions, self-paced e-learning, videos, and hands-on labs grounded in real-world adversary infrastructure and threat hunting scenarios
• Cover the product workflows that matter to practitioners: threat hunting, investigations, reporting, and automation
• Develop the included fundamentals tier (CTI + product onboarding for all customers) and the subscription tier of intermediate and advanced learning paths and labs
• Keep content current with product releases and the evolving threat landscape through a regular refresh cycle
• Deliver live virtual and in-person training, from fundamentals to advanced, hands-on master classes in threat hunting and adversary infrastructure mapping
• Coach analysts through realistic investigations using Team Cymru's solutions, building both product fluency and analytical tradecraft
• Represent the Academy at customer on-sites, user conferences, and industry events
• Adapt delivery to diverse audiences, from new analysts to senior threat hunters and CTI leadership
• Stand up and administer the Academy's learning platform (LMS), including learning paths, enrollments, assessments, and learner support
• Establish scalable content production using modern authoring tools and lab environments
• Manage the training calendar, cohort scheduling, and session logistics as the program grows
• Build the operational foundation for future certifications
• Define and track program KPIs: active learners, course completions, assessment outcomes, and adoption and depth of product usage among trained users
• Gather and act on learner feedback to continuously improve content and delivery
• Report on the Academy's impact on customer adoption, retention, and growth
• Surface learner insights and engagement signals to Customer Success and account teams
• Partner with CTI Advisors, Solution Engineers, and threat researchers to capture and codify subject matter expertise
• Align with Product on roadmap and releases so training lands alongside new capabilities
• Work with Customer Success and Sales to integrate training into onboarding, adoption, and renewal motions