About This Role
This role involves the technical design and implementation of complex software systems, focusing on automation, AI, and self-service within email, M365, and Google platforms. The engineer will bridge operational requirements with scalable, automated solutions, architecting high-impact self-service portals and orchestrating AI agents to reduce manual overhead and enhance the digital experience for Cisco employees.
Responsibilities
- Architect and develop high-impact, self-service portals and automated workflows for Email, M365, and Google ecosystems
- Integrate AI capabilities and Model Context Protocol (MCP) servers to provide intelligent self-healing systems
- Design and maintain secure, scalable, full-stack applications with a focus on intuitive UX/UI
- Implement robust CI/CD pipelines to automate engineering and operational processes
- Collaborate with cross-functional teams to identify and eliminate manual operational bottlenecks, translating business requirements into technical solutions
Requirements
- Bachelor
’s degree + 7 years of related experience, or Master
’s + 4 years, or PhD + 1 year (or equivalent work experience)
- Knowledge in M365, Google Workspace and Cloud Platform, email technology, Microsoft Purview and Microsoft Defender
- Proven track record in full-stack software engineering, including designing/developing scalable web applications and enterprise service APIs
- Demonstrated experience building AI-based self-service portals utilizing Retrieval-Augmented Generation (RAG) and prompt engineering
- Proficiency in modern programming languages and frameworks (Python/FastAPI, Node.js/TypeScript, React)
- Extensive experience integrating with enterprise platforms (Microsoft Graph API, Google API
’s) and implementing secure OAuth 2.0/Entra ID authentication
- Solid understanding of database technologies, including MongoDB, PostgreSQL, Oracle, and MS SQL, with experience in API integration (REST/JDBC)
Nice to have:
- Advanced experience in AI agent orchestration and building Model Context Protocol (MCP) servers
- Deep understanding of system architecture for highly available, distributed cloud applications
- Proficiency in PowerShell and scripting (Bash/Shell) for automation and system integration
- Experience acting as a senior individual contributor, guiding technical design and driving best practices
- Familiarity with AI coding assistants (e.g., Claude Code, Cursor) and infrastructure-as-code tools
About the Company
Cisco has been innovating for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds, providing customers with unparalleled security, visibility, and insights.
