About the role
Role & responsibilities
- Providing prompt, efficient, detailed service by engaging directly with Rings customers
- Patiently listen to, understand, and solve complex technical customer issues
- Investigating, documenting, and resolving issues
- Providing world class support to Rings customers
- Navigating multiple system applications and researching applicable solutions with ease
- Developing detailed knowledge about Rings products, services and features
- Providing advanced Ring device troubleshooting solutions
- Being a voice and advocate for our customers when something doesnt feel right
- Working with cross-functional support teams to ensure a consistent and high-quality level of support
- Acting as an advocate for our customers by reporting and acting on observed areas for improvement
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers
“Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “TAHelpdesk@Sutherlandglobal.com”
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