About the role
We're hiring on behalf of a Haystack partner!
The Role
• Process and document incidents and service requests within a ticketing system
• Provide remote and on-site support for macOS, iOS, Windows, and Microsoft Office environments
• Handle incident, service request, IMAC, and break-and-fix tickets
• Install, configure, and troubleshoot hardware and software
• Coordinate repairs for desktops, laptops, and mobile devices
• Maintain IT documentation and manage assets and inventory
What You'll Need
• Technical education or professional experience in client support
• Proficiency with macOS, iOS, Windows, Microsoft Office, and network technology
• Strong service and solution-oriented mindset
• Team player with initiative and a reliable work ethic
• Excellent German language skills (C1 level)
What's On Offer
• Competitive salary
• Opportunities for professional development and training
• Flexible working time models for work-life balance
• Long-term employment with a secure contract
Apply via Haystack today!
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