About This Role
This technical support role focuses on assisting customers with troubleshooting audio products and related devices. It is an opportunity for individuals who enjoy technology and helping people to build a career in the BPO and technical support industry.
Responsibilities
- Answer inbound customer calls and inquiries professionally and courteously
- Troubleshoot technical issues involving audio devices, headphones, speakers, microphones, Bluetooth connectivity, and related products
- Guide customers through step-by-step troubleshooting procedures
- Assist customers with device setup, configuration, pairing, and connectivity concerns
- Diagnose basic hardware, software, and product-related issues
- Provide clear and easy-to-understand technical instructions
- Resolve customer concerns efficiently while maintaining a positive customer experience
- Document customer interactions, troubleshooting steps, and resolutions accurately
- Escalate complex technical issues to the appropriate support team when necessary
- Educate customers about product features, proper usage, and troubleshooting best practices
- Meet required quality, productivity, and customer satisfaction standards
Requirements
- Senior High School Graduate or Old High School Graduate
- College undergraduates are not accepted
- Good English communication skills
- Basic computer knowledge and troubleshooting skills
- Comfortable learning and working with audio technology and electronic devices
- Strong analytical and problem-solving abilities
- Customer-focused and service-oriented
- Willing to work on a shifting schedule, including weekends and holidays if required
Nice to have:
- Previous BPO experience
- Customer service or technical support experience
Benefits
- Paid training
- HMO benefits
- Paid leave
- 13th Month Pay
- Government-mandated benefits
- Performance incentives
- Career growth opportunities
- Company Christmas gift
- Company events
- Opportunities for promotion
- Pay raise
Important Details
- Schedule: Shifting schedule
- Industry: BPO / Technical Support
