About the role
We're hiring on behalf of a Haystack partner!
The Role
• Provide 24/7 IT support by managing incidents, service requests, and monitoring alerts for critical systems.
• Log, categorize, and prioritize incoming customer contacts via email and phone.
• Perform initial analysis and troubleshooting to resolve incidents and service requests at the first line.
• Escalate complex issues to the appropriate support teams and coordinate for timely resolution.
• Maintain accurate documentation for all incidents and service requests.
• Manage user access requests and ensure compliance with procedures.
What You'll Need
• A background in IT with at least one year of experience in an IT support role.
• Strong communication and active listening skills with a customer service-oriented approach.
• Eagerness to learn new applications, support processes, and monitoring tools.
• Ability to follow detailed procedures while exercising sound judgment.
• Analytical skills for reviewing logs and a keen attention to detail.
• Willingness to work a rotating shift schedule, including nights, weekends, and holidays.
What's On Offer
• Competitive salary
• Opportunity to work within a global community of over 4,000 professionals.
• Exposure to advanced technology and data-driven insights in the FinTech industry.
• Flexible working conditions within a supportive team environment.
Apply via Haystack today!
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