About This Role
This technical support job is for someone with a solid background in Linux administration, system monitoring, and hands-on troubleshooting. The specialist will join a growing support team and be passionate about system reliability, enjoy automating routine tasks, and be comfortable working in a shift-based schedule. Experience in IT operations, FinTech, or payments infrastructure is a strong advantage.
Responsibilities
- Provide timely technical support to internal teams and partners regarding system monitoring and service stability
- Maintain and use tools like Prometheus, Grafana, Loki, and Alertmanager
- Log, analyze, and categorize incidents in Jira Service Management, and escalate issues when needed
- Develop and maintain small automation tools (e.g., Python scripts, Telegram/Slack/Jira bots)
- Administer Linux servers: logs, access control, services, cronjobs
- Document recurring issues and solutions in Confluence
- Work with REST APIs to integrate with third-party systems
- Participate in a 24/7 shift rotation, including nights and weekends
Requirements
- 1+ years of experience in technical support, operations, or system administration
- Strong command of the Linux CLI, logs, services, file permissions, and networking
- Experience working with monitoring and alerting systems
- Understanding of incident and problem management (ITIL or Jira workflows)
- Basic skills in Python scripting
- Understanding of REST APIs
- Excellent written and verbal communication skills in English and Russian
- Willingness to work in a shift-based environment (including on-call)
- Attention to detail, excellent communication skills and ability to explain complex technical concepts in simple terms
Nice to have:
- Experience with Telegram, Slack, or Jira bots
- Experience in FinTech, acquiring, or payment systems
- Familiarity with Docker, CI/CD, or centralized logging systems (e.g., ELK, Jaeger)
- Hands-on contributions to automation or monitoring in production environments
Benefits
- Opportunity to shape the future of fintech solutions within a growing company
- Collaborative, horizontal team structure that values your expertise and ideas
- Continuous learning and development opportunities to enhance your skills and career growth
- Flexible work arrangements to support work-life balance
About the Company
COLIBRIX ONE builds advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. It is a fully licensed Electronic Money Institution and a principal member of both VISA and Mastercard, providing comprehensive financial solutions including global card processing, digital wallet infrastructure, cross-border merchant accounts, alternative payment methods (APMs), and corporate accounts for legal entities.
