About This Role
This role involves providing expert technical support for sophisticated automated packaging machinery throughout its lifecycle. Working closely with customers and various internal teams, you will ensure equipment performance, reliability, and customer satisfaction. It is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, customer interaction, and supporting leading-edge automation technology.
Responsibilities
- Provide first-line technical support to customers, field technicians, and internal teams
- Troubleshoot mechanical, electrical, controls, and programming-related issues
- Support machine installations, commissioning, Site Acceptance Testing (SAT), Factory Acceptance Testing (FAT), and internal FAT activities
- Assist with electrical debugging and controls validation to ensure systems perform according to design specifications
- Support PLC program loading and basic programming activities on standard equipment
- Work closely with Project Managers, Engineering, Assembly, and Service teams to resolve technical challenges efficiently
- Update and maintain electrical documentation and schematics as required
- Provide feedback and recommendations to improve machine performance and product quality
- Help identify training requirements and support continuous improvement initiatives
- Build strong relationships with customers through exceptional service and responsive communication
Requirements
- Degree, diploma, or equivalent technical education in Electrical Engineering or a related discipline
- 5-8 years' experience in electrical automation, industrial machinery, or manufacturing environments
- Strong troubleshooting skills across electrical control systems and industrial automation
- Working knowledge of AutoCAD Electrical
- Experience supporting machine commissioning, debugging, and technical problem resolution
- Strong communication skills with the ability to engage customers and internal stakeholders effectively
- Proficiency with Microsoft Office applications
Nice to have:
- Experience with high-speed packaging machinery
- Knowledge of industrial safety standards, control-reliable design principles, and machine safety requirements
- Experience supporting field service and aftermarket operations
Benefits
- Work with advanced automation and packaging technology
- Collaborate with experienced engineering and service professionals
- Play a key role in supporting customers around the world
- Contribute to continuous improvement and innovation
- Build your career within a growing and dynamic global business
