Technical Support Representative
Hologic, Inc.
About the role
Technical Support Expert - Diagnostics
Flexible working options are available, requiring at least 25% office presence in Zaventem, with the onsite schedule to be agreed with the hiring manager.
Discover a career with real meaning. One that offers the opportunity to showcase your talents, achieve measurable success and gain immense satisfaction by enabling healthier lives everywhere every day.
As Technical Support Expert at Hologic you will have high level of expertise and knowledge to support our EMEA field service teams and our in-house Solution Centre Specialists. This includes expert level troubleshooting and root cause investigation, training and support to our field engineers, enhancing our remote support capabilities.
In this pivotal role you will build robust internal relationships that uphold and extend the reach of Hologic brand.
What To Expect
- Take ownership of complex issues escalated by our EMEA service teams
- Root cause analysis and support for complex technical, application and connectivity related queries
- Drive initiatives to improve our (remote) support capabilities
- Enhance team proficiency in Hologic products
- Gather and utilize feedback to advance service and product quality
- Deliver technical training to service teams across EMEA
- Collaborate with headquarters and partners to integrate regional insights
What We Expect
- Educational background and/or relevant experience in biomedical / electromechanical engineering
- Prior experience in field service or expert level support and experience with diagnostic devices will be advantageous
- Knowledge of DICOM system will be advantageous
- Advanced troubleshooting skills, excellent analytical and problem-solving skills
- Excellent written and verbal communication skills in English
- Proficient in Microsoft Office Suite, experience with CRM and ERP systems
- Ability to interface and work effectively with all levels of the organization and external stakeholders
- Results-driven and accountable team player focused on achieving service objectives, SLA compliance and KPI performance
So why join Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
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