Technical Support Manager

About This Role

This Technical Support Manager role is designed as hybrid, requiring two days per week in an HPE office. It involves leading a team of individual contributors in designing and developing engineering solutions, managing project deliverables, and fostering team member development. The position suits a leader with strong project management and communication skills, capable of driving process improvements and managing relationships with external partners.

Responsibilities

• Provide direct and ongoing leadership for a team of individual contributors designing and developing engineering solutions and coordinating projects utilizing multiple engineering disciplines for products, systems, software, and solutions
• Manage headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps
• Communicate project status and escalate issues to direct managers, program managers, and internal and external development partners
• Manage relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensure that team members are effectively communicating and collaborating with outsourced resources
• Proactively identify opportunities for process improvement and cost reductions opportunities
• Provide people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development; ensure that proper knowledge and career development tools are in place to support ongoing team member and process development

Requirements

• First level university degree or equivalent experience required
• May have advanced university degree
• Typically 5 or more years of related work experience, including 0-2 years of people management experience
• Strong leadership skills, including coaching, team-building, and conflict resolution
• Advanced project management skills including time and risk management, resource prioritization, and project structuring
• Strong analytical and problem-solving skills
• Ability to manage human capital across geographies to drive workforce development and achieve desired results
• Strong verbal and written communication skills, including negotiation, presentation, and influence skills
• Advanced business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains
• Strong multi-tasking and prioritization skills
• Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language
• Good understanding of the company's policies and processes

Benefits

• Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
• Investment in career development with specific programs to help reach career goals

About the Company

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, to turn insights into outcomes. Their culture thrives on finding new and better ways to accelerate what’s next, valuing varied backgrounds and offering flexibility to manage work and personal needs.