About This Role
This Technical Support Engineer role focuses on the execution of professional activities within a technical discipline, including repairs, technical support, or field service. The position allows for modification of procedures and practices to meet quality, volume, and timeliness standards, functioning with some autonomy while guided by established policies.
Responsibilities
- Perform snag list technical clearance upon System Project delivery to the client, until project close
- Classify SAT Snag list into: missing items, configuration issues, tickets, and bugs
- Liaise with the Project Manager for missing hardware
- Conduct minor configuration corrections at the site; for major corrections, coordinate with the Engineering team
- Implement recommendations and solutions for tickets and bugs on-site
- Engage site services for system reinstallation, and raise tickets in case of new bug detection
- Provide customer support for all DCS-related issues to external and internal customers
- Create business opportunities from the installed base
- Own the resolution of post-sales technical customer issues, providing Level 1, 2, and 3 technical support
- Lead small projects with low risks and resource requirements
- Explain information and develop skills to bring team members to consensus on technical topics
- Convey performance expectations and handle sensitive issues
Requirements
- Degree in Electrical, Electronics Engineering, or a related discipline
- Minimum 5 years of relevant Substation Automation experience in IEC61850 Cyber Security and other standard protocols
- The legal right to work in KSA without company sponsorship or time restriction
- Ability to discuss and communicate with all stakeholders internal/external
- Ability to define problems, collect relevant data, establish facts, and draw valid conclusions
- Strong knowledge of GE / ALSTOM DCS System
- Knowledge of Arabic language
- Autonomously perform System database configuration
- Autonomously perform DCS testing and commissioning and snag clearance
- Ability to work on DCS System Architecture, System description, Hardware specification, Data list, and HMI views
- Comprehensive understanding of Substation operation and processes
- Comprehensive knowledge of IEC61850, Modbus, DNP3.0, IEC101, IEC-103, and IEC-104 protocols
- Ability to quickly understand and correct problems on site and drive correction actions/processes
- KSA Car Driving license
- Practical knowledge of DS AGILE, GPG, G500/100, D2x, C264, Legacy systems
- Hands-on experience of DCS systems configurations, database creation, testing, and commissioning
