About This Role
This is a hands-on and varied role providing first and second-level IT support to internal users within a close-knit team. The position offers exposure to a wide range of IT areas, from end-user support to infrastructure and security, and suits an IT professional with strong troubleshooting skills and a customer service focus.
Responsibilities
- Provide 1st and 2nd level support across Windows, Microsoft 365 and core insurance applications
- Administer user accounts, systems access and the company telephone system
- Support end user hardware (laptops, desktops, mobile devices) and workplace technology such as printers, AV equipment, Wi-Fi and access control
- Own issues through to resolution on a busy helpdesk, using root-cause analysis and ITIL practices
- Patch and upgrade operating systems, software and applications
- Maintain endpoint security, including endpoint protection and MDM rollout
- Carry out routine checks on backups, restoration testing, inventory and vulnerability management
- Work with security, infrastructure and application teams on escalations and projects
- Help plan, test and roll out upgrades, new applications and hardware
- Give users ad-hoc training and guidance
Requirements
- Experience troubleshooting Windows 11 and Microsoft 365 (Office 365, Exchange, Teams, OneDrive, SharePoint)
- A solid understanding of Active Directory, Microsoft Entra, DNS, DHCP, Group Policy and Exchange Online
- Experience with MDM and endpoint tools such as MS Intune, Microsoft Defender or Endpoint Central
- Exposure to backup, Citrix / Terminal Services and enterprise anti-virus technologies
- Experience deploying OS images and managing applications
- Strong communication skills and a real customer service focus
- A third-level IT qualification or relevant certifications and experience (e.g. MCSA, CompTIA A+/Network+)
Nice to have:
- Financial services or insurance experience
Benefits
- Discretionary bonus
- Generous pension scheme
- Health allowance for you and your dependents
- 24 days annual leave (with the option to buy more), plus 2 additional company days
- Life assurance and income protection
- Learning and development support, including exam and study leave
- Complimentary lunch and coffee
- Bike to Work scheme
- Discounted home and car insurance
- Active sports and social club
Important Details
- Work format: onsite for the first 6 months, with a view to moving to hybrid
