About This Role
This engineering role is key to advancing business priorities by delivering high-impact work in technical support. You will assist Customer Service Engineers in diagnosing, troubleshooting, and debugging complex optical/electro-mechanical equipment and computer systems with sophisticated software solutions.
Responsibilities
- Provide assistance and support to Customer Service Engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro-mechanical equipment, computer systems coupled with sophisticated software solutions
- Be the lead/owner and provide solutions to field-raised issues where the Customer Service Engineer has been unable to resolve these issues in the systems at customers' sites
- Thoroughly recognize the real problem, align resources, perform gap analysis, and provide plans of action
- Work with engineering teams, host meetings of multiple teams to discuss technical issues in detail, and drive toward solutions
- Recognize standardization actions and drive postmortem plans
- Be available to travel within the region and worldwide to support escalated issues on site
- Support NPI and product sustaining/cost of service reduction by suggesting improvement opportunities, participating in, or owning certain operations in new project introductions and/or continuous improvement projects
- May be involved in customer installation, relocation, and upgrade of equipment, as well as providing training to KLA personnel
Requirements
- Bachelor's Level Degree and related work experience of 5 years OR equivalent work experience
- Experience with optomechanical and/or mechatronics subsystem troubleshooting
Nice to have:
- Fundamental understanding/experience in troubleshooting optical/electro-mechanical subsystems
- Experience in KLA's Laser Scanning Systems
Benefits
- Participation in performance incentive programs
- Medical, dental, vision, life, and other voluntary benefits
- 401(K) including company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits including an employee assistance program (EAP)
- Paid time off and paid company holidays
- Family care and bonding leave
Important Details
- Travel percentage estimated to be 30-50%
About the Company
KLA provides advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, the company seeks perfection at the most fundamental level of matter in the universe.
