Technical Support Engineer

About This Role

This Technical Support Engineer role involves providing technical assistance to internal and external customers, ensuring timely and cost-effective support. The position focuses on customer satisfaction by executing support work according to expectations and maintaining customer retention through high-quality service. The role reports to the Service Team Leader.

Responsibilities

• Provide hardware support for ABB UPS (Uninterruptible Power Source) and PCS (Power Conditioning) products via ticketing system, phone, or email
• Support partners and subsidiaries through the 24/7 Diagnostic Centre rotation
• Perform complex system analysis for ABB UPS and PCS products and document findings for relevant stakeholders
• Occasionally travel to support customers, partners, and ABB subsidiaries with complex installations (such as large data centers), auditing service operations, and developing the competencies of local teams
• Provide technical training on UPS and PCS products for customers and service engineers as required
• Interact with other departments, such as Quality and R&D, to address product issues and drive continuous product improvement

Requirements

• Bachelor's degree, Diploma, or higher academic qualification in Electrical or Electronic Engineering
• 2–5 years of hands-on experience in commissioning, after-sales technical support, and advanced diagnostics of UPS, PCS, or energy storage solutions are beneficial
• Experience in commissioning and troubleshooting mission-critical applications such as data centers, high-volume industrial facilities, and critical infrastructure installations would be a plus
• Proficiency in both verbal and written English communication (B2 level or higher)
• Knowledge of Italian or Spanish would be considered a strong asset
• Ability to write clear and concise technical documents, reports, and field support procedures
• Good working knowledge of the MS Office package
• Willingness to engage directly with clients and teams worldwide, with a travel commitment of up to 15%

About the Company

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Its technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. ABB supports industries in working more efficiently and cleanly, offering employees opportunities to take responsibility and actively advance their development.