About the role
Roles and Responsibilities:
- Provide billing support to customers through phone calls, emails, or chats.
- Resolve customer complaints and queries related to their accounts, orders, and services.
- Process transactions accurately and efficiently while maintaining high levels of quality standards.
- Escalate complex issues to senior team members when necessary.
Job Requirements:
- 0-4 years of experience in a similar role (customer service or technical support).
- Strong communication skills with excellent verbal fluency in English language.
- Ability to work effectively in an international voice process environment with diverse accents and dialects.
- Basic knowledge of computer applications such as Microsoft Office Suite.
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