Technical Support Analyst

About The Company Citizens Bank Minnesota is a reputable financial institution dedicated to providing exceptional banking services to individuals and businesses within the Minnesota region. Committed to innovation, security, and customer satisfaction, the bank continuously strives to enhance its technological infrastructure to meet the evolving needs of its clients. With a focus on integrity and community engagement, Citizens Bank Minnesota fosters a collaborative work environment that values professional growth and operational excellence.

About The Role We are seeking a skilled IT Support Specialist to join our dynamic team at Citizens Bank Minnesota. In this role, you will be responsible for managing and supporting our SharePoint environment, automating business processes, and ensuring the security and functionality of our IT infrastructure. The ideal candidate will possess a strong foundation in hardware and software support, network basics, and SharePoint administration, with a keen eye for detail and a customer-centric approach. This position offers an excellent opportunity to contribute to the bank’s digital transformation initiatives and improve overall operational efficiency.

Qualifications

• Proven experience in IT support, including hardware and software troubleshooting.
• Basic understanding of SharePoint administration, including permissions, site structure, and workflow tools like Power Automate.
• Familiarity with Office 365 applications such as Outlook, SharePoint, Teams, and OneDrive.
• Knowledge of networking fundamentals including IP addressing, Wi-Fi, and cabling.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent communication skills, both verbal and written, with a professional demeanor.
• Ability to follow technical documentation and procedures accurately.
• Experience with security practices, including antivirus management, vulnerability assessments, and patch deployment.
• Capability to work collaboratively within a team and adapt to changing technology landscapes.
• High school diploma or equivalent; an associate’s or bachelor’s degree in Information Technology or related field is preferred.

Responsibilities

• Administer SharePoint sites, managing user permissions, content, governance policies, and site structure to ensure optimal functionality and security.
• Design, develop, and support automated workflows and business processes across various banking systems, including core banking platforms, SharePoint, Power Automate, and third-party solutions, to streamline operations and improve service delivery.
• Create and maintain SharePoint libraries, lists, pages, and metadata to support departmental documentation and process needs.
• Provide technical support for end-user hardware and software, including operating systems, Microsoft Office applications, banking applications, printers, and peripherals.
• Install, configure, and maintain new hardware and software across the organization to ensure seamless operations.
• Manage user accounts, groups, and security permissions via Active Directory, Office 365, and other platforms, ensuring compliance with security policies.
• Monitor antivirus alerts, respond to threats, and perform timely remediation to protect organizational assets.
• Conduct vulnerability assessments and oversee patch management to uphold system security standards.
• Assist with basic systems and network support, including monitoring connectivity, performing light firewall and switch tasks, and escalating complex issues to specialized teams.
• Image and deploy computers following standardized procedures to ensure consistency and efficiency.
• Install and configure scanners for Remote Deposit Capture (RDC) customers, ensuring proper functionality and integration with banking systems.

Benefits Citizens Bank Minnesota offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. This includes competitive salary packages, health and dental insurance, retirement plans, paid time off, and professional development opportunities. We foster a collaborative and inclusive work environment that encourages innovation and continuous learning. Employees also have access to various wellness programs and resources aimed at promoting work-life balance and overall health.

Equal Opportunity

Citizens Bank Minnesota is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected characteristic. We believe that diversity enriches our community and enhances our ability to serve our clients effectively. All employment decisions are made based on merit, qualifications, and business needs.