Technical Services Support Engineer

Key Responsibilities

• Support the Technical Services team with administrative and technical coordination tasks.
• Manage and process Service Notifications (SN) and replacement cases for the Singapore market.
• Respond to simple technical enquiries received via C4C (Customer Relationship Management System).
• Coordinate DHL replacement shipments and maintain status updates in Excel tracking files.
• Assist with documentation, data entry, filing, and other technical-related paperwork.
• Accompany the Technical Services team on site visits when required.
• Support ad hoc projects and operational tasks as assigned.

Requirements

• Technical or Mechanical Engineering background preferred.
• ITE, Diploma in Mechanical Engineering, or equivalent technical qualification.
• No experience welcome as on the job training provided.
• Basic understanding of mechanical products, troubleshooting, or technical documentation.
• Comfortable working with CRM and service management systems to manage customer cases, track service requests, maintain accurate records, and generate reports.
• Proficient in Microsoft Excel and Microsoft Office applications.
• Good communication and organizational skills.
• Willing to perform both office-based support and occasional site visits.
• 5 days week, 1 year contract with full benefits

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified