Technical Program Manager/Senior Technical Program Manager

About This Role

This Technical Program Manager/Senior Technical Program Manager role is housed within the Worldwide MCAPs Team and works to develop strong ties with field and Customer Success Account Management (CSAM) leadership and a broad network of contacts focused on solving capacity-related challenges. This two-way exchange of information enables the company to develop an early deal pipeline and more effectively plan resource-specific capacity that shapes its cloud data center growth strategy for each region. The role supports the Americas and reports to the Global Director of Business Programs QEI and Insights Excellence, partnering closely with subsidiary leadership teams across the United States, Canada, and Latin America.

Responsibilities

• Work closely with cross-organizational teams, including analysis of the opportunity pipeline to develop leading indicators that predict business opportunities and expansion challenges with accuracy
• Act as a capacity 'Account Manager' for all regional capacity opportunities and challenges
• Become a trusted advisor to regional leadership teams for infrastructure planning, execution, and resolution of capacity-related issues
• Synthesize key feedback from customers, partners, and field to HQ with the goal of identifying sales blockers and best practice process improvements to enhance worldwide selling capability and efficiency
• Develop regular RoB customer engagements for Microsoft’s Strategic Customers and Partners
• Communicate progress, isolate key challenges and opportunities, and accelerate decision making
• Assist with Resiliency architecture and long-term planning strategy around capacity

Requirements

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
• 1+ year(s) of experience managing cross-functional and/or cross-team projects

Nice to have:

• 4+ years of experience managing cross-functional and/or cross-team projects
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos)
• Quantitative and analytical skills/experience; understand business metrics, financial modeling, and demonstrate proficiency with financial calculations required for capacity planning
• Organizational and interpersonal skills demonstrated by cross-group delivery, especially between sales, operations, engineering, and business groups
• Problem solving, judgment, decision making and strategic capabilities, complemented with innate curiosity to understand underlying details and a bias for action in solving complex problems
• Experience with Microsoft technology, cloud computing, connectivity and supporting business models and experience or exposure with integrated business planning processes