Technical Product Manager

About This Role

This role is for a core leader who enjoys shaping the future of product innovation, driving value for customers, guiding successful launches, and exceeding expectations. As a Product Manager in AE NBA Photon, you will be an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You will act as the voice of the customer and develop profitable products that provide customer value, utilizing your deep understanding of how to get a product off the ground.

Responsibilities

• Develop a product strategy and product vision that delivers value to customers
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Set and evolve baselines for Spring Boot 3.x, Spring Cloud, Spring Security, WebFlux vs. MVC, GraphQL schema conventions
• Define and govern REST (OpenAPI-first, contract tests, versioning/deprecation SLAs) and GraphQL (SDL-first, schema registry/checks, persisted queries, deprecation policy)
• Define SLIs/SLOs and enforce error budgets, timeouts, retries with backoff/jitter, circuit breakers, bulkheads
• Implement observability with OpenTelemetry (traces/metrics/logs), RED/USE dashboards; track p95/p99 latency and MTTR
• Manage topic naming/versioning, partition/replica policy, compaction/retention, schema evolution (Avro/Protobuf), idempotency and ordering guidance
• Define Security OAuth2/OIDC, mTLS, JWT claim standards, resolver-level auth for GraphQL; secrets management integration
• Prioritize by cost of delay, reliability risk, developer productivity impact, and TCO; document ADRs for major choices

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Formal training or certification on software engineering concepts and 5+ years of applied experience
• 5+ years in technical product management or engineering leadership; prior Java developer experience
• Hands-on experience with: Java 17+, Spring Boot 3.x, Spring Cloud, Spring Security, WebFlux vs. MVC, Resilience4j, Spring Data JPA/R2DBC
• Experience with Kafka: partitions/consumer groups, compaction/retention, schema evolution, idempotency, lag management
• Experience with GraphQL: schema design/federation, persisted queries, query limits, N+1 mitigation (DataLoader)
• Proven delivery of API/schema governance, versioning/deprecation, and CI policy gates
• Strong SRE practices: SLIs/SLOs, error budgets, OpenTelemetry, data-driven post-incident improvements
• Experience with developer productivity: time-to-first-hello-world, framework adoption, migration cycle time
• Experience with reliability/performance: SLO attainment, p95/p99 latency, error budget burn, Kafka consumer lag, GraphQL query cost/failure rates
• Experience with governance: contract test coverage, schema validation pass rate, deprecations completed within SLA

Nice to have:

• Demonstrated prior experience working in a highly matrixed, complex organization

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About the Company

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Its mission is to create engaged, lifelong relationships and put customers at the heart of everything it does. Chase also helps small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. The Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. It leads the U.S. in credit card sales and deposit growth and has the most-used digital solutions, all while ranking first in customer satisfaction.