This technical product manager role involves owning a portfolio of AI and platform initiatives for ServiceNow's legal technology team within the Global Business Services Experience team. The primary goal is to enhance efficiency for attorneys and legal professionals by reducing routine tasks and accelerating responses, while structuring legal data for effective AI agent utilization. The role requires a hands-on approach to prototyping AI solutions and collaborating with the Product organization to integrate successful builds into customer-facing features.
Responsibilities
Own a multi-quarter roadmap for legal AI and platform initiatives across Contract Management Pro, Legal Service Delivery, and connected systems
Plan each quarter in epics, then deliver through iterative development, testing, and production release
Write epics, user stories, technical spikes, acceptance criteria, and solution approach documents that engineers can build from
Prioritize a busy backlog with clear tradeoffs, and say no when it matters
Lead discovery with legal and business teams, identify opportunities to improve workflows, and translate them into prioritized product requirements and measurable outcomes
Design and deliver AI agents for legal work, such as advice and counsel recommendations, contract redlining against standard terms, request intake and triage, and contract review
Decide how agents retrieve knowledge, when people review their output, and how feedback improves them over time
Use out-of-the-box and Now Assist capabilities first, and build custom only when the platform can't do the job
Build quick prototypes to test AI performance and get stakeholder agreement before committing to a full build
Make sure anything headed to production gets engineering review and hardening
Define evaluation criteria, test sets, and pass thresholds before any AI feature reaches production
Run model and vendor evaluations without locking into a single model or provider
Build and own value models (hours saved, request volume, cycle time) and report AI impact to senior leadership monthly and quarterly
Establish baselines and measure adoption, cycle time, quality, and realized productivity improvements after launch
Partner with the Product organization to co-develop and validate enhancements for potential inclusion in customer-facing platform releases
Bring feedback from the legal team into product roadmaps
Align Legal, Procurement, Compliance, Product, Engineering, and Digital Technology stakeholders on shared priorities
Work alongside business process managers and engineers in a shared delivery model
Requirements
5+ years in technical product management, including ownership of a multi-quarter roadmap
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Experience with enterprise workflow platforms
Experience shipping generative or agentic AI features, including LLM behavior, retrieval, and prompt design
Experience defining evaluation methods for AI applications, including output quality, groundedness, task completion, and appropriate human review
Experience on agile teams writing epics and user stories that engineers build from
Clear executive communication: you can sum up portfolio status, value, and risk in a few slides
Strong stakeholder management across legal, business, and technical teams
Experience with ServiceNow Contract Management Pro or Legal Service Delivery
Experience with legal, contract, or procurement workflows
Hands-on experience with Now Assist or ServiceNow AI Agents
Experience with other contract lifecycle management or legal AI platforms
Experience co-developing with a product organization or serving as a design partner for a software product
Experience with AI-native or prototype-first development
Benefits
Generous family leave
Matched donations
Annual learning stipends
Flexible PTO
Competitive retirement plan
Paid volunteer time
About the Company
ServiceNow's legal team operates on the ServiceNow platform, handling NDAs, procurement contracts, conflict checks, and requests for legal advice through their own system.
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