Technical Illustrator

About This Role

This role as a Technical Illustrator supports documentation and training efforts to help users and customers take the right action. The position involves a process and project mindset, a quick learning ability, and a conceptual understanding of documentation as code. This is an on-site, full-time role at the company's Headquarters.

Responsibilities

• Gather illustration requirements from the technical publications team, product managers, and subject matter experts (such as engineers, quality assurance, software developers) across many departments
• Extract information from engineering documentation and tools (such as schematics, system specifications, Confluence, and Figma)
• Ensure technical accuracy of content using a validation/QA process (that may differ from project to project), peer review content, etc.
• Plan, track, and report on work using collaboration tools such as JIRA, Confluence, Smartsheet
• Document workflows and processes using Lucidchart, PowerPoint, etc.
• Coordinate with marketing and brand departments to align illustrations with brand guidelines

Requirements

• 2 years of experience in technical illustration with knowledge of relevant illustration tools
• Bachelor's degree or certificate in Design, Visual Arts, or equivalent professional experience
• A portfolio of completed illustrations, which should include:
  • Process illustrations
  • Use of labels and/or callouts
  • Evidence of simplifying and/or replacing many written items with a single image
• Ability to adopt the mindset of the consumer and create illustrations best suited to the task at hand, including a sense of when an illustration is not necessary
• An understanding of Agile values, and a willingness to engage end users for feedback early in the publication process
• Ability to work under constraints of both tight and frequently shifting deadlines
• Problem-solving mindset – the ability to work independently, interact with internal teams as well as customers to identify pain points, then propose and iterate on solutions
• Demonstrated ability to manage an asset library for easy location and reuse across business departments
• Markup language experience (such as HTML, XML, DITA XML, XLS or SGML)
• Proficiency with Microsoft Office applications
• Expertise with Adobe Photoshop and other Adobe Creative Cloud tools like Illustrator
• Previous experience with a 3D rendering tool such as Keyshot and Blender, or Maya

Nice to have:

• Structured authoring tool experience such as oXygen, XMetaL, structured FrameMaker
• Content Management System (CMS) experience (such as SDL LiveContent Architect)