About This Role
This role is for an operations technical engineer who will oversee the smooth functioning of equipment across multiple stores, ensuring all technical aspects of new store deployments are handled, and managing technical assets and vendor relationships. It suits a proactive individual with a strong sense of responsibility and problem-solving skills.
Responsibilities
- Monitor and ensure all in-store equipment operates stably
- Inspect, evaluate, and resolve technical issues
- Perform scheduled preventive maintenance
- Propose solutions to improve operational efficiency and extend equipment lifespan
- Manage equipment systems including, but not limited to, industrial washing/drying machines, coin changers, vending machines, display screens, ventilation systems, lighting systems, network and internet systems, and other electrical/electronic equipment in stores
- Work with equipment suppliers, warranty providers, and technical partners
- Monitor progress of issue resolution and service quality from partners
- Ensure equipment is maintained and repaired according to technical standards
- Propose solutions to optimize maintenance and operational costs
- Coordinate with Design, Construction, and Operations departments during new store deployment
- Review technical requirements related to electricity, water, ventilation, and equipment installation
- Supervise equipment installation, setup, and trial operation
- Conduct technical acceptance before the store officially opens
- Monitor and manage inventory of technical supplies and components
- Plan procurement of supplies for maintenance and repair
- Conduct periodic inventory of technical assets
- Control costs for equipment repair, maintenance, and replacement
- Guide and train Technical Interns
- Develop and update SOPs, maintenance checklists, and troubleshooting procedures
- Propose improvements to enhance system operational efficiency
Requirements
- College or university degree in Electrical, Electronics, Mechatronics, or related fields
- Minimum 2 years of experience in technical operations, maintenance, or equipment management
- Experience working with various types of electrical, electronic, and mechanical equipment is an advantage
- Knowledge of residential electricity and building electrical systems
- Basic knowledge of mechanics, HVAC
- Understanding of network systems, IoT, or connected devices is an advantage
- Ability to read and understand technical documents and equipment operation manuals in English
- Technical analysis and troubleshooting skills