About This Role
This role involves designing and developing structured training modules, courses, and certification paths for product functionality, deployment scenarios, and troubleshooting. The Technical Curriculum Developer will create assessments and quizzes to validate learner comprehension and serve multiple audiences, including sales, engineering, support teams, customers, and channel partners. The position requires becoming a product expert through hands-on lab work and collaborating with product management and marketing to align training content with product launches and priorities.
Responsibilities
- Design and develop structured training modules, courses, and certification paths covering product functionality, deployment scenarios, and troubleshooting
- Build assessments and quizzes that validate learner comprehension at each stage
- Serve multiple audiences: sales teams, engineering and support teams, and customers and channel partners
- Become a product expert through hands-on lab work
- Set up, configure, and operate Black Box solutions to build depth of understanding
- Work closely with product management and marketing to receive use cases, deployment scenarios, and market context
- Ensure training content aligns with product launches, positioning, and go-to-market priorities
- Leverage AI tools for presentation, video production, and course delivery using platforms such as Synthesia, ElevenLabs, and similar technologies
- Stay current with emerging AI capabilities and continuously evaluate how they can improve content quality and production speed
- Establish templates, formats, and quality standards for the training function
- Document methodology to ensure consistency and repeatability across all training content
- Keep training content current as products evolve
- Incorporate new features, firmware updates, and market feedback into existing materials on an ongoing basis
Requirements
- Familiarity with AV/IT or KVM technologies, including video extension, switching, signal distribution, or related infrastructure technologies
- Understanding of instructional design fundamentals: how to structure a curriculum, sequence learning objectives, and build effective assessments
- Experience with content development tools: e-learning authoring platforms (Articulate, Captivate, or similar), video production, and LMS administration
- Technical self-sufficiency: ability to work independently in a lab environment, follow technical documentation, and learn complex hardware and software products
- 5-7 years of experience in technical training content development, instructional design, or technical writing for hardware or infrastructure products
- Demonstrated ability to take a complex technical product and break it down into clear, structured learning paths
