Technical Chat Support Agent

About This Role

Working in technical chat support, you will help customers troubleshoot technical concerns while building communication, problem-solving, and technical support skills. The role suits individuals without previous BPO or technical experience, including fresh graduates and career shifters.

Responsibilities

• Assist customers with technical and service-related concerns
• Troubleshoot device, software, connectivity, and account issues
• Provide clear, step-by-step troubleshooting guidance
• Identify and document technical issues accurately
• Assist customers with basic account and service requests
• Guide customers through troubleshooting procedures
• Provide appropriate solutions based on customer needs
• Escalate complex technical concerns when necessary
• Follow technical support procedures and service standards
• Meet quality, productivity, and customer satisfaction goals

Requirements

• High School, Senior High School, or College Graduate
• No BPO, call center, or technical support experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are welcome
• Good English communication skills
• Basic computer skills
• Strong problem-solving and analytical skills
• Good customer service skills
• Willing to learn technical systems and troubleshooting processes
• Good attention to detail
• Willing to work onsite in Metro Manila
• Willing to work shifting schedules, including weekends and holidays when required

Benefits

• HMO from Day 1
• Paid training
• Performance incentives
• Night differential
• Overtime pay
• Holiday pay
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs
• Career growth opportunities
• On-site parking
• Promotion to permanent employee

About the Company

Sapient provides opportunities for individuals to start their careers in technical support with paid training and hands-on experience.