About This Role
This Technical Manager will establish and lead the Taiwan Technical Center as the primary technical authority for HVAC solutions and services. The role focuses on supporting business growth, strengthening field service capabilities, integrating global technical resources, and developing local technical talent. It suits a candidate with strong HVAC expertise, people leadership experience, and the ability to collaborate effectively with regional and global technical organizations.
Responsibilities
- Partner with the Sales team to provide technical consultation, solution presentations, and customer engagement activities
- Support the development of HVAC system solutions, energy efficiency programs, system optimization, and digital service offerings
- Identify customer requirements and translate them into competitive technical solutions
- Contribute to business growth through technical expertise and market-oriented solution development
- Lead the Taiwan Technical Center as the second-level technical support organization
- Provide technical consultation and troubleshooting support for complex service, maintenance, and project issues
- Develop technical standards, best practices, and knowledge management processes
- Support critical customer situations and high-priority projects requiring advanced technical expertise
- Act as the primary liaison between Taiwan, APAC Technical Center, Global Technical Centers, and the Shanghai Manufacturing & R&D Center
- Facilitate the introduction of new products, technologies, service capabilities, and engineering practices into Taiwan
- Leverage global technical resources to strengthen local technical competencies and customer support capabilities
- Maintain strong alignment with regional and global engineering organizations
- Develop and implement technical training and competency development programs
- Train and mentor service engineers, technical specialists, and sales personnel
- Establish technical certification, knowledge transfer, and succession planning programs
- Drive continuous improvement in the technical capabilities of the Taiwan organization
- Support company growth strategies through the development of competitive HVAC solutions and service offerings
- Integrate product, engineering, and service capabilities into customer-focused solutions
- Develop implementation guidelines, service delivery processes, and supporting training programs
- Ensure technical solutions are effectively deployed and supported throughout the customer lifecycle
- Establish and lead the Taiwan Technical Center organization
- Recruit, develop, and manage technical professionals
- Drive employee engagement, performance management, and talent development
