This technical analyst role focuses on ensuring the stability, availability, performance, and operational support of network services across local, regional, and global environments. The role involves working closely with engineering teams, vendors, and business stakeholders to deliver reliable network operations and effective service delivery within a 24x5 operational environment.
Responsibilities
Provide operational support and technical expertise to ensure network services remain available, secure, and performant
Monitor, troubleshoot, and resolve network incidents, service degradations, and infrastructure issues affecting business operations
Participate in a 24x5 operational environment, providing support for Incident Management, service restoration, and Major Incident Management (MIM) activities
Support solution implementation and transition activities, including documentation, knowledge transfer, operational procedures, and service readiness
Contribute to network strategy, technology assessments, roadmap planning, and operational process improvements
Collaborate with internal customers, engineering teams, and vendors to ensure successful delivery and support of network services
Develop and maintain comprehensive operational and technical documentation
Requirements
5–8 years of experience supporting enterprise network environments, including Firewall and Load Balancer technologies
Experience with cloud networking technologies and services
Strong operational skills in troubleshooting, fault isolation, remediation, capacity management, and reporting
Experience developing and maintaining network documentation
Vendor certifications such as CCSA, CCSE, AWS Cloud Practitioner, AWS Solutions Architect, or equivalent experience
Excellent understanding of ITIL processes and service management practices
Strong analytical, problem-solving, and decision-making skills
Technical Skills Network Infrastructure and Operations Cisco Data Centre and LAN technologies
Firewall and Load Balancing solutions (Checkpoint, F5 LTM/AFM/GTM)
Cloud technologies including AWS, F5, and Netskope
Network operations, service restoration, availability management, and capacity planning
Network Protocols and Technologies OSI Model
MPLS, Broadband, BGP, OSPF, HSRP, SIP, and 802.1X
Tools and Monitoring Platforms AlgoSec
ScienceLogic
LiveNX / LiveAction
APM and related monitoring tools
Superior written and verbal communication skills
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Ability to communicate technical concepts effectively to both technical and business audiences
Strong interpersonal skills with the ability to collaborate across multiple teams and stakeholders
Experience preparing and presenting service updates, incident reports, and operational metrics
Build and maintain strong relationships with technology vendors and suppliers
Act as a primary operational interface for vendor engagement and incident resolution
Review and assess vendor technologies, services, and roadmap alignment
Excellent analytical and innovative problem-solving abilities
Advanced reasoning skills, including inductive reasoning, abstraction, lateral thinking, and morphological analysis
Detail-oriented with strong organizational and time-management skills
Ability to remain calm and effective during high-pressure situations
Flexible, dependable, and capable of managing multiple priorities in a fast-paced environment
Thrive in a dynamic operational environment supporting global business services
Bachelor’s degree and relevant industry experience
Experience working within large-scale global network operations organizations
Important Details
Posting End Date: 02/11/2026
About the Company
Sun Life provides essential network connectivity and operational services to its global community in support of the digital enterprise and business operations worldwide. It is driven by its purpose of helping clients achieve lifetime financial security and live healthier lives.
