Technical Account Manager, Media Enablement Team

About This Role

This role focuses on improving the advertiser experience on Amazon's Demand Side Platform (DSP) by identifying supply-related issues, speeding up their resolution, and giving advertisers and account managers the knowledge they need. The role involves working with Client Account Management, SSP Partnership, and Product and Engineering teams to balance quick fixes with long-term supply improvements.

Responsibilities

• Understand advertiser goals, facilitate their usage of Deals on the DSP platform, and proactively identify optimization opportunities by working with Account Teams, Product, Engineering, and SSP partners
• Analyze support ticket patterns and key performance trends across clients, then translate findings into data-driven recommendations that reduce time to resolution and improve the overall advertiser experience
• Investigate and root-cause supply issues in partnership with Solution Architects, Product Managers, and Engineering, ensuring timely resolution while capturing insights that inform longer-term product and process improvements
• Provide training and operational support to internal Client Account teams, advertisers, and SSP or Publisher partners, equipping them with the knowledge to resolve common issues independently
• Contribute to scalable playbooks and best practices that raise troubleshooting quality across the team, and share account management expertise with peers

Requirements

• 5+ years of digital advertising and client facing roles experience
• Experience analyzing data and best practices to assess performance drivers
• Experience in e-commerce or online advertising
• Experience in optimizing products and services based on client needs

Nice to have:

• Experience building agentic tools to reduce operational workload

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

About the Company

Amazon Ads helps advertisers find and connect with customers through a broad set of digital advertising solutions. Amazon DSP is Amazon's programmatic advertising product for campaigns spanning Video, Audio, and Display across Amazon properties and tens of thousands of third-party websites and apps.