Technical Account Manager

About This Role

The Technical Account Manager (TAM) serves as a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software solutions. This role focuses on guiding customers toward effective product utilization, establishing robust architectural views, and fostering trusted relationships with senior stakeholders. The TAM is both a technical practitioner and a strategic advisor, enabling customer success while channeling feedback to Siemens' product teams.

Responsibilities

• Build trusted relationships with customer stakeholders like CIOs, CTOs, and enterprise architects. Serve as their strategic technical advisor.
• Collaborate with AEs and Partner Managers to align technical adoption and growth priorities.
• Maintain a clear view of customer architecture, advising on product integration.
• Develop and own Customer Adoption Plans aligned to customer strategies, ensuring progress and alignment.
• Lead technical kickoffs and adoption enablement activities (e.g., workshops, account reviews) to drive customer self-sufficiency.
• Prototype and lightly integrate solutions as needed; engage Specialists for heavy builds.
• Align with Expert Services for implementations, focusing on adoption health.
• Shape new technical use cases and identify scaling opportunities across products.
• Route potential commercial signals to the account team and contribute expert technical input on bids and RFx processes.
• Track adoption health and pipelines while supporting internal reviews and account planning.
• Collaborate across Siemens teams and use internal tools to streamline processes.
• Share adoption best practices and contribute to playbooks and reference materials.
• Mentor TAMs and team members, driving technical excellence.
• Capture adoption insights and provide structured feedback to the Field CTO.
• Advocate for customer needs internally, ensuring alignment and addressing blockers.
• Uphold Siemens' values, maintain compliance, and complete necessary administrative tasks.

Requirements

• Deep Adoption Expertise: Expertise in the adoption and account discipline, with breadth across all four products and practitioner-level hands-on capability for prototyping, demos, and product work.
• Software, Data & AI Practices: Proficiency in delivery practices and technical execution across software, data, and AI solutions.
• Wider Siemens Portfolio Awareness: Familiarity with the broader Siemens portfolio to identify integration opportunities and adjacent solutions.
• Technical Account Planning: Develop technical account plans and align adoption strategies with customer goals and priorities.
• Architectural Advisory: Advise on architectural landscape mapping and integration of products into customer environments.