About This Role
This Technical Account Manager role involves being a trusted advisor and cloud operations architect for Enterprise Support customers. The core purpose is to help customers gain maximum value from cloud technology by crafting and executing strategies for AWS service adoption and use. The role suits a candidate with strong technical acumen and customer obsession, capable of driving technical discussions and consulting with various stakeholders.
Responsibilities
- Craft and execute strategies to drive customer adoption and use of AWS services
- Provide advocacy and strategic technical guidance to help plan and build solutions using best practices
- Proactively keep customers
- AWS environments operationally healthy
- Understand customer business/operational needs and technical challenges to help them achieve the greatest value from AWS
- Provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues
- Build solutions, provide technical guidance and advocate for the customer
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- Proactively find opportunities for customers to gain additional value from AWS
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
- Uplift customer capabilities by running workshops and other enablement sessions
Requirements
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering
- Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience with external customer interaction
- Experience in internal enterprise or external customer-facing environment as a technical lead
- AWS certifications (Solutions Architect, DevOps Engineer, or similar)
- Track record in influencing management in technical, operational and strategic decisions
- Hands-on experience with AWS services and/or other cloud offerings
About the Company
AWS Technical Account Managers partner with some of the most iconic businesses in the country, from rising startups to large enterprises undergoing significant transformation.
