Tech Lead - Testing & Quality Assurance

About This Role

Leading the design and optimization of annotation processes across multiple AI use cases is at the core of this role. The Tech Lead in Testing & Quality Assurance will collaborate with the AI team to ensure the quality and consistency of AI outputs while mentoring junior team members.

Responsibilities

• Identify and manage project deliverables
• Lead the design, optimization, and standardization of annotation processes and prompts across multiple AI use cases
• Collaborate with the AI team to define and govern annotation schemas, taxonomies, and evaluation rubrics
• Review complex or high-risk AI outputs and provide authoritative quality judgments
• Ensure consistency, accuracy, and auditability of annotation and evaluation results
• Define reusable prompt frameworks and best practices aligned with business and compliance objectives
• Evaluate prompt performance at scale and guide improvements based on data-driven insights
• Establish quality benchmarks, calibration processes, and escalation protocols
• Identify bias, hallucinations, and systemic risks in AI outputs and recommend mitigation strategies
• Support AI governance, compliance, and responsible AI initiatives
• Participate in calibration sessions to align on annotation standards and evaluation criteria
• Contribute to calibration sessions and help align annotation quality across the team
• Work closely with AI team data scientists, content reviewers, and product teams
• Drive process and delivery improvement by learning new delivery methodologies, AI modeling, and approaches to data annotation through continuous learning and personal development
• Mentor and coach junior and intermediate annotators/prompt engineers

Requirements

• Bachelor's degree in Computer Engineering, Computer Science, or Information Technology
• Master's degree in Software Engineering
• Certifications: Certified Software Quality Analyst (CSQA), Certified Software Tester (CSTE), Hexawise Test Professional Certification, ISTQB Certified Tester, Selenium Basics

Benefits

• Opportunities for continuous learning and personal development
• Mentorship and coaching opportunities

Important Details

• Work shift: Standard (United Kingdom)
• Remote type: Office work

Application Process

• Submit your application through the platform

About the Company

Genpact is an agentic and advanced technology solutions company that leverages process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, Genpact provides innovative solutions that transform how businesses run.