About the role
Job Summary
Technical Account Manager
This role is ideal for technically curious, highly motivated engineers who enjoy solving difficult problems, understanding systems end to end and continuously expanding their technical skillset.
Responsibilities
- Perform technical investigations into complex, real world issues affecting production systems
- Analyze application logs, configuration files, data feeds, and database records to identify possible root causes
- Reproduce issues by building and configuring realistic test environments
- Debug behavior across distributed systems, APIs, messaging middleware and databases
- Work directly with Product teams to file high quality defect reports and influence product improvements
- Participate in critical incident (Severity 1) troubleshooting with customers and internal teams
- Continuously build expertise as new features, architectures and technologies are released
Requirements
- Strong experience deploying and troubleshooting applications in Linux, Windows and cloud environments
- Solid understanding of cloud native architectures and production troubleshooting
- Strong knowledge of Java based web applications, including:
- HTTP/HTTPS, sessions, cookies, SSL/TLS
- SSO (SAML, OAuth), authentication flows
- REST APIs, request/response lifecycles
- Proficiency in at least one programming or scripting language and ability to:
- Debug SQL queries
- Work with JSON, XML and proprietary data formats and data mappers
- Use UNIX/Linux shell, PowerShell or Bash
- Strong understanding of relational databases (Oracle, SQL Server)
- Schema design, constraints, indexing, performance considerations
- Proven ability to debug complex issues by correlating logs, data flows and system behavior
- This role offers exposure to a broad and modern enterprise technology stack, including:
- Tomcat, Java/OpenJDK, Oracle, SQL Server, DB2,
- IBM MQ, Kafka, Redis,
- Kubernetes, OpenShift, Helm,
- Azure, AWS, Google Cloud,
- LDAP, SAML, OAuth, OpenSSL,
- S3 / MinIO / Hadoop S3A,
- Linux, Windows,
- SWIFT Alliance Access
- (You are not expected to know everything on day one; curiosity and learning ability matter.)
- We are intentionally looking for people who:
- Want to go deep, not just close tickets
- Enjoy learning continuously
- See technical support as a high impact engineering discipline, not a stepping stone out of technology
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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