About the role
Description Key Responsibilities Act as the primary voice for customers, providing friendly and knowledgeable support for tech product inquiries over the phone. Assist clients with questions about device usage, account management, or service features with clarity and care. Team up with colleagues to ensure smooth handling of escalations and unique customer scenarios. Connect with callers by understanding their needs and offering personalized solutions to enhance their experience. Track call patterns to pinpoint opportunities for improving customer trust and product satisfaction. Capture customer input during conversations to share actionable ideas for service enhancements. Jump in to support high-priority or intricate inquiries when call demands shift, keeping service seamless. Requirements Work Modality: Must be flexible to work on-site during training; transition to work-from-home afterward. Education: Minimum High School Diploma or equivalent certification required. English Level: B2 Spoken & Written (CEFR). Background Check: Must pass a local and international criminal record check (BGC). Employment Verification: Required. Legal Documentation: Boleto de Ornato NIT DPI Join our team and be part of a dynamic environment where you can develop your financial expertise and provide exceptional service to clients!
About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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