About the role
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Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
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Conduct Investigation on reported fraud cases and conclude cases timely.
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Preparation / review fraud investigation documentation
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Attending to PayNet daily / monthly reporting requirement
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Identify fraudulent transactions and cancel them from further processing.
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Perform recovery of funds for RHB and OFI victims.
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Attend to appeal cases (internal remediation).
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Attend to FMOS documentation review and remediation activity.
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Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc)
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Any ad-hoc functions assigned by supervisors.
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