About the role
Job Purpose
Processing of transactions related to Inward Remittances and Outward Remittances area and to provide valued added services and ensure that all transactions are processed in compliance with established turnaround times and operating procedures to maximize customer satisfaction.
Key result Areas
- Verification of transactions within established delivery standards, with accuracy and in compliance with operating procedures.
- Contact customers (internal/external) to seek clarification and sort out the issues efficiently and satisfactorily to provide error free service.
- Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently.
- Maintain and update documents and correspondence record systematically to ensure efficient retrieval.
- Identify gaps and recommend improvements in system and procedure to enhance efficiency minimize risk and improve delivery standards.
- Record data, errors, complaints PMIS accurately and encourage processors for the same, to monitor productivity of each staff and take corrective action wherever applicable.
- Attend all enquiries/complaints (internal/external) promptly. Eye for Detail to ensure enquiries / complaints are resolved timely.
- Preparation of BRD, raising URF, performing necessary testing related to changes/enhancements.
Knowledge, Skills and Experience
- Excellent communication skills.
- Strong interpersonal skills.
- 4-5 years’ experience in a financial industry back office operation preferably payment operations.
- Sound knowledge of Payment Flows .
- Good verbal/written communication and computer operating skills.
- Good knowledge of general banking rules and regulations.
- Demonstrated Leadership
- Ability to be to contribute to Outward/Inward/AAT digitization program.
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