About the role
Job Title
Team Lead - ECG
Business Unit
Emerging Corporate Group (ECG)
Reporting To
Regional Head
Job Function and Role Type
Sales, Supervisory
Version No
2.0
Job Purpose
Supervise and guide the team to achieve overall targets while managing client relationships to ensure income generation.
Key Responsibilities
Portfolio Management
Manage a portfolio of 15 accounts and a team of relationship managers; Achieve business targets on volumes and profitability for self and team; Conduct portfolio reviews, manage exits, and improve yield through cross-selling; Monitor account performance and update CRM for task tracking.
Supervision of team, Performance Review & Mentorship
Guide RMs on product penetration strategies and sales pitches; Ensure management guidance is implemented across the team; Motivate the team to align with growth initiatives; Supervise RM performance and address variances with plans.
Performance Review of Team
Conduct monthly reviews of RM portfolios to ensure product penetration; Collaborate with cross-functional teams to meet targets.
Training & Development
Train and mentor RMs for continuous improvement; Provide on-the-job feedback and conduct recruitment interviews.
Operations & Processes
Approve or recommend credit limits for unit and personal accounts; Ensure KYC/AML compliance and manage documentation formalities; Oversee pre- and post-disbursement processes and administrative approvals.
Client Management & Servicing
Engage with existing and prospective clients in the portfolio; Accompany RMs on client calls to build relationships and resolve issues; Interact with senior management of client organizations to strengthen ties.
Review & Mentorship
Provide strategic guidance to RMs for effective sales outcomes; Ensure compliance with management directives for portfolio management; Foster team motivation and alignment with organizational goals; Relationship Building With Both Internal And External Customers; Resolve customer pain points through process improvements; Build strong relationships with promoters and senior management of clients.
Relationship building with both internal and
Coordination & Communication with
Collaborate with internal departments for cross-selling opportunities; Engage with RBI and regulators for compliance and insights.
Education:
Graduation required; MBA or CA preferred.
Certifications:
MBA, CA.
Key Competencies
Sales and influencing, team management, client handling, analytical skills, communication.
Major Stakeholders
Customers, Operations, Credit, ECG Product Team, RBI.
Required Skills
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