About the role
Company Description MetLife is a global financial services company providing insurance, annuities, employee benefits, and asset management solutions that help individuals and institutions navigate constant economic and social change. Founded in 1868, MetLife operates in more than 40 markets worldwide and holds leading positions in the United States, Japan, Latin America, Asia, Europe, and the Middle East. The company is transforming its business to become simpler, more focused, and future-ready, delivering flexible products, intuitive customer experiences, and a broader range of services. MetLife is committed to being a trusted partner for customers around the globe, helping them manage life’s challenges and opportunities.
Role Description The Team Lead Manager role is a full-time hybrid position based in Cairo, Egypt, with flexibility for partial work from home. The person in this role will oversee a team, set clear performance goals, and ensure that daily operations meet service and business standards. Responsibilities include coaching and developing team members, organizing workloads, monitoring key metrics, and driving continuous improvement in processes and customer outcomes. The Team Lead Manager will collaborate with cross-functional partners, support change initiatives, and ensure adherence to company policies and regulatory requirements. This role also involves preparing reports, communicating progress to leadership, and fostering an inclusive, high-performing team culture aligned with MetLife’s values.
Qualifications
- Proven experience in people management or team leadership, including coaching, performance management, and workload planning.
- Strong organizational and analytical skills, with the ability to interpret data, track KPIs, and recommend process improvements.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and interact with stakeholders at different levels.
- Experience in financial services, insurance, or a related field is highly beneficial, especially in customer service or operations environments.
- Ability to work effectively in a hybrid model, demonstrating self-management, accountability, and adaptability in both office and remote settings.
- Solid problem-solving and decision-making skills, with a focus on delivering high-quality outcomes for customers and the business.
- Bachelor’s degree in Business, Management, Finance, or a related discipline, or equivalent practical experience.
- Commitment to inclusive leadership, ethical conduct, and adherence to regulatory and company standards.
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