About the role
Key Responsibilities:
Lead, mentor and supervise a team of 8-10 sales callers to achieve individual and team sales targets
Monitor team performance, analyze key metrics and publish regular performance reports
Give regular feedback to team to improve product knowledge, sales techniques and customer handling skills
Motivate and encourage team members to maintain high energy levels and focus on achieving targets
Handle escalations and assist team members in resolving customer objections effectively
Identify areas for process improvement and implement best practices to enhance team productivity
Required Skills & Qualifications:
Graduate with 5 years of experience in direct sales, with at least 2 years in a team leadership role
Proven track record of achieving and exceeding sales targets
Strong leadership and people management skills
Excellent communication, negotiation and interpersonal skills
Ability to motivate and drive a sales team
Ability to analyze data and can pull inference
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