Tax Analyst

About This Role

Handling inbound and outbound international calls to assist customers with tax-related queries is the core of this role. The Tax Analyst will clearly and professionally explain company offerings to existing and potential customers while addressing and resolving their issues promptly.

Responsibilities

• Handle inbound and outbound international calls to assist customers with tax-related queries, products, and services.
• Clearly and professionally explain company offerings to existing and potential customers.
• Gather, verify, and update customer information accurately in the system.
• Identify customer needs by asking relevant questions and providing effective solutions.
• Address and resolve customer issues promptly while maintaining high service standards.
• Process product orders and service requests efficiently.
• Recommend appropriate solutions based on customer requirements and company policies.

Requirements

• Experience: 0 to 2 years.
• Education: Graduate in any discipline (Commerce background preferred but not mandatory).
• Excellent verbal and written communication skills in English.
• Strong interpersonal, listening, and problem-solving abilities.
• Professional demeanor with a customer-centric approach.
• Willingness to work in an international voice process and night shifts.

Benefits

• Night Shift (8:00 PM – 6:00 AM).
• Working Days: 6 days a week, No cab facility.

Important Details

• Application deadline: Not specified.

Application Process

• Submit your application through the platform.

About the Company

No information about the company was provided.