About the role
Be the Voice of Service at a Leading Waste & Recycling Company
Augment Human Resource Services is hiring a Customer Service Representative (CSR) to work on-site at one of our premier waste and recycling partners. In this role, you’ll handle inbound customer calls, respond to service inquiries, take orders, and resolve complaints—ensuring every customer interaction is professional, efficient, and focused on solutions.
If you’re dependable, patient, and take pride in helping others, we want you on the front lines of this essential industry.
What You’ll Do
As a CSR on-site at a trash company, you’ll support customers across residential, commercial, and industrial service lines. You’ll be trained on internal systems and work as part of a team that values responsiveness, professionalism, and accountability.
Key Responsibilities
- Answer inbound customer calls regarding service inquiries, missed pickups, new orders, and billing questions.
- Resolve service complaints quickly and professionally, escalating issues as needed.
- Enter and update customer accounts, service orders, and special instructions in the system.
- Schedule cart deliveries, exchanges, bulk pickups, and container removals.
- Track and follow up on unresolved issues to ensure service completion.
- Educate customers on available services, schedules, and company policies.
- Coordinate with dispatchers, drivers, and supervisors to resolve service concerns in real time.
- Document all interactions and outcomes in the customer service system.
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Questions, answered
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